Effective Date: 10 August 2017
At LappyZoo.com, we value your trust and are committed to protecting your personal information with the highest standards of security. This policy explains exactly what we collect, why we collect it, how we protect it, and how you control your own data.
When you shop with us, you’re not just buying a product — you’re placing your trust in us, and we take that seriously.
1. Information We Collect
We collect only what is necessary to process your orders and provide a better shopping experience:
Personal Information
- Name, email address, phone number
- Billing & shipping addresses
- Payment details (processed securely through encrypted payment gateways)
Technical & Usage Data
- IP address, device type, browser version
- Pages visited, time spent, and navigation patterns (for improving our website experience)
Cookies & Tracking
- We use cookies to remember your preferences, maintain your cart, and provide personalized recommendations.
- You can manage or disable cookies anytime from your browser settings.
2. Why We Collect Your Information
We use your data only for purposes that benefit you:
- Order Fulfillment: Process, pack, and ship your orders quickly and accurately.
- Customer Support: Provide assistance with purchases, returns, and product queries.
- Personalized Experience: Recommend products and offers relevant to your interests.
- Security & Fraud Prevention: Protect you and our store from unauthorized transactions.
- Service Improvement: Analyze trends and feedback to improve our website and offerings.
3. How We Protect Your Data
We follow bank-level security measures to ensure your information is safe:
- SSL Encryption on every page of our website.
- Secure Payment Processing — we never store your card details.
- Restricted Access — only authorized staff can view sensitive customer data.
- Regular Security Audits to keep our systems updated and protected.
4. When We Share Your Information
We will never sell or rent your personal information to third parties.
We share limited information only with:
- Payment Partners (e.g., Razorpay, PayPal) for processing transactions securely.
- Courier Services (e.g., Blue Dart, DTDC, Delhivery) for delivering your order.
- IT & Marketing Partners (only if you’ve opted into promotional updates).
5. Your Rights as a Customer
As per Indian IT Act, 2000 and global privacy standards, you have the right to:
- Access the information we store about you.
- Edit or Update your personal details.
- Opt-Out of promotional emails and messages anytime.
- Request Data Deletion from our records (except for legal or accounting purposes).
6. Trust & Transparency Commitment
- No Hidden Policies: What you read here is exactly how we operate.
- No Unwanted Spam: We only contact you with updates, offers, or order notifications you’ve agreed to receive.
- Clear Return & Warranty Terms: Provided on every product page for your peace of mind.
- Refurbished Product Guarantee: Every refurbished laptop/desktop undergoes 15+ quality checks before being listed.
7. Third-Party Websites
Sometimes we link to other sites for product manuals, brand warranty registration, etc. We are not responsible for their content or policies — please check their privacy terms separately.
8. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in laws, technology, or our business practices. Updates will be posted on this page, and for major changes, we will notify you via email.
9. Contact Us
If you have any questions, feel free to reach out:
LappyZoo.com
Mumbai, Maharashtra, India
📧 Email: support@lappyzoo.com
📞 Phone: +91 8565874565
🕒 Customer Service Hours: Mon–Sat, 10:00 AM – 7:00 PM
Suggested text: Our website address is: https://lappyzoo.com.